At JN Fund Managers, we are very keen on service excellence.
Our mission is to always ensure that you are delighted by the service you receive, and we will endeavour to exceed your expectations every time you interact with us.
However, if we disappoint, we encourage you to let us know promptly. Send your complaint or concern to JNFMComplaints@JNGroup.com or, visit our website https://www.jnfunds.com/contact-us/ and complete our webform. You may also drop off your written feedback at your nearest JN Fund Managers location.
We take your feedback very seriously. We will:
- Acknowledge your complaints within one business day.
- Aim to resolve your issue within 30 business days or less, and keep you updated on the matter.
If you are still unsatisfied with the outcome, our client Ombudsman will help. Email the JN Member Ombudsman at ombudsman@jngroup.com.
If we have met your expectations or exceeded them, we also want to hear from you. Take a very short survey by simply clicking here or send your feedback to info@jnfunds.com
We are grateful for your loyalty and, therefore, we encourage you to share your feedback and help us to serve you better!
We’ll help you find a way!
